Bristol Airport apologizes after baggage chaos for Catania flight arrivals
Bristol Airport has issued an apology after EasyJet passengers arriving from Catania found their bags lying at the baggage claim terminal this afternoon (June 17).
One passenger, who claimed to have seen an elderly person struggling to reach his suitcase, described the scene as a “shitty shower”. He claimed no staff were there to help and some suitcases appeared to be damaged.
In response, Bristol Airport said the problem was due to an “above average” baggage delay on the Catania flight, which impacted customers. A statement provided to Bristol Live reads: ‘We apologize to customers affected by the above average baggage delays on the Catania flight arriving in the afternoon of Friday 17th June.
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“We are working closely with all commercial partners and airline support agents to ensure staffing levels are sufficient to provide good service to passengers.
“However, aircraft arriving late and staff shortages can impact wait times and service standards. We are constantly reviewing resources in all areas and adapting plans to meet demand and reinforce resilience as much as possible.
“We appreciate the frustration customers are experiencing right now and rest assured our teams are working exceptionally hard to help customers throughout the journey at the airport.”
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